Privacy Policy

Privacy Policy

Effective Date: 02/02/2024

At Cardamom Coin, a project by Spice Shuttle Condiments Private Limited, we are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our e-commerce platform for buying and selling Indian green cardamom.

1. Information We Collect

Personal Identification Information:

• PAN and GST Numbers: We collect your PAN (Permanent Account Number) and GST (Goods and Services Tax) number to issue GST bills, e-invoices, and e-way bills in accordance with the Goods and Services Tax laws of India. This information is required for tax reporting and regulatory compliance purposes.

Contact Information:

• Email Address and Mobile Number: We collect your email address and mobile number to facilitate secure communication and provide updates regarding your orders. This information is used to notify you about order confirmations, shipping status, and any issues that may arise.

Address Information:

• Billing and Shipping Address: We collect your billing and shipping address to process your orders and ensure accurate delivery. This information is used to prepare shipping labels, calculate shipping costs, and issue invoices.

Transaction Information:

• Purchase History and Payment Details: We collect information about your purchases and payment methods to process transactions, handle refunds, and maintain accurate records. This includes order details, payment method used, and transaction history.

2. How We Use Your Information

Order Processing:

• Your personal and transaction information is used to process and fulfill your orders, including generating invoices, handling payments, and arranging deliveries.

Customer Communication:

• We use your contact information to communicate with you regarding your orders, provide updates, respond to inquiries, and address any issues related to your purchases.

Regulatory Compliance:

• Your PAN and GST numbers are used to comply with tax regulations and generate necessary documentation, including GST bills, e-invoices, and e-way bills.

Service Improvement:

• We may use aggregated and anonymized data to analyze trends, improve our services, and enhance the overall user experience on our platform.

3. Data Sharing and Disclosure

Service Providers:

• We may share your information with third-party service providers, such as payment processors, shipping carriers, and customer service platforms, to facilitate order processing, payment handling, and delivery.

Legal Compliance:

• We may disclose your information if required by law, regulation, or legal process, or to protect our rights, property, or safety, and that of our users or others.

Business Transfers:

• In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction.

4. Data Security

We implement a range of security measures to protect your personal information from unauthorized access, use, or disclosure. This includes using encryption, secure servers, and access controls to safeguard your data.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including order processing, legal compliance, and record-keeping. We will delete or anonymize your information when it is no longer needed.

6. Your Rights

You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at mail@cardamomcoin.org. We will respond to your request in accordance with applicable laws and regulations.

7. Cookies and Tracking Technologies

Our platform uses cookies and other tracking technologies to enhance your browsing experience, analyze usage patterns, and provide personalized content. You can manage your cookie preferences through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we will notify you of significant updates. Your continued use of our platform constitutes your acceptance of the revised Privacy Policy.

9. Contact Us

If you have any questions, concerns, or feedback regarding this Privacy Policy or how we handle your personal information, please contact us at:

Address: Spice Shuttle Condiments Private Limited
Kattappana PO, Idukki District, Kerala-685508 IN
Mob: +91 8330046213, +91 9447716213
Email: mail@cardamomcoin.org

Thank you for choosing Cardamom Coin. We are dedicated to protecting your privacy and providing you with a secure and enjoyable experience.